Post Office Loan

15 reviews

3.2% Representative

Will lend between: £1,000 - £25,000

Over: 12 - 84 Months

Representative example: If you borrow £10,000 over 60 months at a Representative rate of 3.2% APR and an annual interest rate of 3.2% (fixed), you would pay 60 monthly instalments of £180.37 The total charge for credit will be £822.20 and the total amount payable will be £10,822.20.

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  • No impact on your credit file.
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Post Office Loan customer reviews.

15 reviews

2.0 out of 5 stars

On line savings acct
09:46 21-03-2013
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I've just managed to finally get my savings out of the Post Office on line savings account. Absolute rubbish organisation, everything takes between 3/5 working days to transfer money, dealing with staff abroad, couldn't understand them . They maintained that I had requested on 4 occasions that I had requested money be transferred from my bank account to their account, rubbish. I would advice anyone to think again if thinking of investing in this disorganisation.


load of rubbish
19:49 27-02-2012
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dont even waist your time filling out online forms load of rubbish


Don't touch them - awful!
11:25 20-01-2012
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I wish I had read these reviews before I applied! I applied for a small loan & I too have a perfect credit history. After not hearing anything for a week I telephoned & was told that my loan had been declined. The lady on the phone couldnt tell me why.What a dreadful service. I indicated on the form that I wished to be contacted by email but had absolutely nothing. I suggest you try someone more reliable!


10:40 05-01-2012
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Had no response after 2 weeks so u phoned to check on the progress only to be told I'd been refused. Not Helpfull at all, there is no contact to let you know of the progress of the application. Don't waste your time with the post office.


very good review
01:04 06-10-2011
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very good


wish id read this before
08:01 21-09-2011
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Im still waiting. This is for surgery and at this rate I am going to have to cancell. Thought the post office was good. You live and learn.

Julieanne Longley

Kept in the dark
08:35 07-09-2011
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Applied for a Post Office loan over 2 weeks ago now, and have heard absolutely nothing. Have called them to check that they had received my application (which they confirmed), and have called them again since to check that it was actually being processed (which they said it was). Had no phonecall from them to keep me up to date (which other loan providers have done in the past) and don' t have a clue what's going on! It's extremely frustrating as I wanted to borrow the money for a new car, and without it I literally have no mode of transport. Luckily I work locally, but with family in Shropshire and Worcestershire it will cause quite a headache if I have no way of getting to them except for overpriced public transport! The service is shocking. In this day and age I find it impossible to believe that a loan application can take this length of time just to be approved/refused! I wish that I'd seen this review website before I applied, because believe me I wouldn't have bothered! To anyone thinking of taking out a personal loan through the post office, one word of advice - DON'T...!


face problem but got it finnally
12:40 08-03-2011
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i got the loan from the post office but face a bit problem...becoz in the post office funds were not available at that point of time so i went to the different one which was the main one ...but i got the funds available their

jhon smith

Got it
12:33 08-03-2011
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i got the loan in the post office .....but make sure first ask to the post office people do they have sufficent funds with them....


dont bother
13:44 15-02-2011
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totally unprofesional. filled out online application.made 3 calls, when over a week later told i did not get the loan.the loan was not for a huge amount, i have no ccjs etc and could have made the repayments easily.but my main complaint was how unprofesional they seem to be, didnt even bother to respond or call me back. i understand its their money and they can lend to who they want to, but at least have the decency to respond so i can go elsewhere.after waiting over a week, making 3 calls with no reply i then went to santander and got a "yes" decision, within minutes.


Our review of Post Office Loan

Post Office are a brand which hardly need an introduction in the UK, but not everyone will be aware of their personal finance products. The Post Office itself has been operating for over 370 years, but their banking division is a more recent addition, with an impressive 3 million customers in the UK. This review is about their personal loan product, which has a low rate, similar to the high street banks.

With such a low APR for some of their loans, you can expect this product to be aimed at people who have a good credit history. It’s worth looking elsewhere if you have any problems with your credit file, especially CCJs or bankruptcies. If accepted, you could borrow between £7500 and £25000 from the Post Office, for one to seven years. There are varying APR rates for different loan amounts, which you'll need to make sure you're aware of before applying. The money should be in your account within two working days, with no charges for overpaying on your repayments and no arrangement fees. You won’t be able to take a payment holiday with this loan, but you can change the payment date once each year. However, any personal loan is an important commitment and it’s crucial to know whether or not you can make the repayments before taking on a loan on this scale.

For such a well-known organisation, there are surprisingly few recent customer reviews of the Post Office’s personal loan. The general opinion from a few years back was that customers were annoyed at a lack of notification when they were declined. The Post Office personal loan is actually provided by the Bank of Ireland, which has a mix of very positive and very negative reviews online.


My Verdict: The Post Office has set itself up as a competitor to high street banks with this good value personal loan. However, it’s a ‘no frills’ product and it’s hard to tell what recent customers think of their experience. A personal loan of this size is a big commitment and it’s worth checking that you will be able to afford all the repayments before you apply.

Written by: Chris


  • Instant decision
  • Can have payment breaks of up to 2 months per year, subject to certain conditions

Minimum criteria

  • You must be 21 years of age or older to apply
  • You cannot have any CCJ's registered against you
  • You must be earning a minimum of £12,000 per year
  • Post Office Money® Personal Loans are provided by Bank of Ireland (UK). Post Office Limited is a credit broker and not a lender
  • You must have been a UK resident for three years or longer


  • Maximum APR 16.9%
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About Post Office Loan

Post Office offer personal loans between £1,000 and £25,000. The interest rate on their unsecured loans is reasonable, compared to other high street lenders, which you can have over 7 years. Bear in mind that Post Office can only lend up to 75% of your total annual income. Their loans are "front-loaded" which either means the payments are bigger at the beginning of the loan period, or the interest is a larger percentage of each payment at the beginning, even though the payments are equal. If you wish to pay off a "front-loaded" loan early, it may end up costing you a lot more. They will make their decision within 4 working days.

Company information

Registration number: 2154540


Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ

FCA registration

Reference No: 409080

Trading names: Post Office Limited, Post Office Money

Place of business: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ

Data protection registration

Registration No: Z4866081

Data controller: POST OFFICE LTD

Address: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ

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Warning: Late repayment can cause you serious money problems. For help, go to