NatWest | Reward Platinum Account

Monthly fee: £19
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NatWest | Reward Platinum Account customer reviews

1.8 out of 5 from 84 reviews

Travel insurance

11:33 04-07-2017

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I had to use my travel insurance as I was sick in Fuerteventura. I claimed back all 450 EURO that I had to spend on doctor's bills and medication and was paid within a few weeks of my return from holiday

Keshia Esgate

Great service

13:16 29-06-2017

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I have been with NatWest for over 4 years now. Even with a moderate credit rating, I have found it easier to obtain a credit card and overdraft. The service including online banking platform is great.

Waqas Raja

Free Cashback

21:06 12-05-2017

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It's useful for me to save my cashback and use it for big purchases like Christmas.

Gemma Aylin Aktekin

Good perks, not the fastest to resolve issues

23:15 12-02-2017

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Took a long time to get a replacement cars

Russell Beake

overdraft

17:50 07-02-2017

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used to like it but lately i get charged for arranged and unarranged overdraft which is not good

Tracy Norton

Brilliant account

21:33 02-02-2017

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My NatWest platinum account is brilliant. I use all the rewards

Thomas Durband

Excellent service

18:36 27-12-2016

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Always very helpful whenever I ring them

Donna aston

Our review of NatWest | Reward Platinum Account

Written by: Alex
Our review by Alex

Although the NatWest Reward Platinum Account is one of the most expensive that they offer, it does come with an increased number of rewards and benefits. As well as the standard online or mobile banking, customers can also benefit from earning 3% on their household bills paid by Direct Debit, which can really add up if you use your Reward Platinum Account for all of your eligible regular payments.

Customers will also be covered for mobile phone insurance in case you lose your phone, it gets stolen, stops working or falls victim to accidental damage. If you travel a fair amount then the NatWest Reward Platinum Account can give you assurance worldwide by covering you, your partner and your children for trips up to 31 days, this  includes winter sports cover. As well as discounts on holiday related expenses like transfers and airport parking, customers also get preferential rates on foreign currency from NatWest’s Travel Money service which can be ordered online or over the phone and then delivered to your home.

NatWest have unfortunately received a disappointing reception from online reviewers and they’ve been given a rating of ‘bad’ on TrustPilot, although this covers their complete financial offering, rather than just their Reward Platinum Account. There seems to be regular complaints about not being able to reach anyone on the phone despite boasting 24 hour call centre as well as their expensive charges and lack of communication during applications or fraud investigations.

Overall verdict: Even though the NatWest Reward Platinum Account has a hefty monthly payment of £19, you can receive your money’s worth by earning the 3% cashback on your household bills, and if you tend to travel a lot then the insurance and preferential rates on currencies will come in handy.

Highlights

  • Mobile phone insurance
  • Worldwide travel insurance
  • UK breakdown cover
  • 3% Rewards on selected household bills paid by Direct Debit
  • Manage the account with online and mobile banking
  • Receive benefits like National Trust family day passes
  • Tastecard

Minimum criteria

  • You must be aged over 18
  • You need to be a UK resident

About NatWest | Reward Platinum Account

The NatWest Reward Platinum Account has a monthly fee of £18 and with added benefits. Customers will receive mobile and worldwide travel insurance, UK car breakdown cover and earn 3% rewards on household bills that are paid by Direct Debit which can be applied to council tax, mobile or landline phone, TV, water, gas, electricity and broadband. Included within the travel benefits is 10% discount on airport parking, UK airport lounge access, car hire, transfers, attractions and airport hotels as well as 10% on baggage allowance upgrades and in-flight meals on Thomas Cook Airlines.

NatWest Reward Platinum Account holders can also receive a number of lifestyle benefits including two National Trust family day passes per year and a tastecard which gives the user 2 for 1 or 50% off the bill at thousands of restaurants across the UK.

When applying for the NatWest Reward Platinum Account, customers can be given an interest free overdraft of £250, however if they go over this into the rest of your arranged overdraft then you will be charged £6 and interest on top. If you go over the agreed limit then you will be charged £6 per day up to a maximum of 15 days in every charging period. It can take up to seven days to switch to a NatWest Reward Platinum Account and after that time customers can manage their account using their mobile or tablet app, online banking, telephone team, branches or even pop-up branches at rural locations. The mobile app also lets customers withdraw a maximum of £130 per day from RBS, NatWest or Tesco cash machines without having to use the card.