Awful do not use
Worst customer service I've ever experienced!!! It's an awful company they've caused me so much stress with the fees and interest up on interest they charge, they've baffled me so much I can't understand how or why they are charging me so much. During my loan term I unexpectedly fell pregnant this resulted in me going on maternity leave and my financial circumstances completed changing. I missed payments which resulted in arrears of around £1700 and my car being out for repossession. I arranged a payment plan in sept 2016 where by I paid £1399 lump sum then increased my payments from £350 to £425 per month for 3 months to clear the arrears I had an email saying if I stuck to the plan no further interest would be charged. It's now march 2017 I have stuck to the plan as agreed I had an email from them as I've been paying the £425 for longer then the agreed 3 months so I questioned it, their reply was that they can reduce my payment back to the original £350 per month but they will have to collect the full arrears. This confused me as I thought I'd paid it off with the agreed plan apparently not now my arrears are in excess of £3200!!! No one can explain why they don't answer questions clearly at all. To add insult to injury whilst my car was out for repossession until I was able to raise the lump sum agreed I had a letter saying if my car was repossessed I'd have to pay a further fee of £475 fortunately for me my car was not repossessed but I've since received a statement and they have still charged me the £475 I've questioned this they said it was for work carried out by the recovery agency, they said they attended my home and work address, I've checked with work no one came to my work and certainly no one came to my home or they would have found the car!!! I've contacted the ombudsman as I've read online in forums of similar stories. It's been a huge stress and caused me nothing but sleepless nights worrying how will I ever reach the end and pay them off with the ever increasing interest.! I originally borrowed £3600 my last statement says if I do pay it off currently I will have paid back in excesss of £12,000. It's not worth it please don't get yourself involved with them. Also be warned they charge for letters, calls and texts they make to you I've got a long list of charges for these too so if you do need to contact them only use email!!! If you have had a loan with them and your in your cooking off period I'd strongly advise you to cancel the loan look for an alternative to varooma
A Lender replied:
17th November 2016
Our review of Varooma
Varooma launched in 2012 and since that time have provided loans to many customers across England and Wales. They state that they want to the process to be as hassle-free as possible and there are no hidden fees or charges – even for early settlement of the loan. Their process does differ slightly from other logbook lenders in the market – Varooma go through the full application over the phone, rather than just online. Some customers may like this personal one-to-one contact, whereas others might find it slightly inconvenient.
One key benefit of Varooma is that they do keep their customer’s interests in mind and offer a flexible repayment plan offering weekly or monthly repayments. During the loan term they can also top-up your loan if you have proven yourself to be a trusted customer and met your repayments on time. As with any logbook loan you do need to be sure that you can make the regular repayments, otherwise you could be at risk of damaging your credit history and having your vehicle seized.
Varooma are keen to display their online reviews on their website, which is no surprise as they have received a rating of ‘excellent’ on TrustPilot. At the time of writing almost 80% of the 1690 reviews are 5 star and customers have been delighted with the efficiency and politeness of the staff. The majority of the positive reviews praise the Varooma team and highlight that they put the applicant at ease and answer all their questions. Customers were also happy with the speed of the service and how quick Varooma were to pay out.
Overall verdict: Even though they are relatively new to the market, Varooma appear to have wonderfully trained staff and an efficient process. If you have poor credit but don’t mind speaking to someone over the phone to complete the application then they are worth considering – just make sure you can afford the repayments before you apply.
- You can apply if you have CCJs or defaults
- Choose from monthly or weekly repayments
- No fee for settling the loan early
- Approval can happen the same day
- You must be aged over 18
- You need to have a UK bank account
- Your vehicle must be clear, or almost clear, of finance
- Your vehicle must be up to date with tax and MOT
- The V5 must be in the applicant’s name
- Maximum APR 190.3%
- Arrangement fee: £0
- Early repayment fee: £0
- Late payment fee: £0
Varooma are a logbook lender that can offer secured loans between £500 and £5000, with an advertised representative APR of 190.3%. The loan terms can range between 12 and 36 months and repayments can be made either weekly or monthly. Varooma accept customers who have poor credit history and who may have had CCJs and defaults in the past. There are no fees for applying and if you wish to settle the loan early there is no extra charge.
The application is completed online via a short online form, and then one of Varooma’s underwriters call to go through the application fully. During this call they can answer any questions you may have, will talk you through the quote and discuss whether the weekly or monthly repayments would be more suitable for your circumstances. Following this call a Varooma representative will need to visit your home to complete the paperwork and view the car that you are securing the loan against, along with various documents and photographic identification. The representative will then issue the loan using Faster Payments.
You will need to provide documentation to prove the worthiness of your vehicle to Varooma. The applicant will need to be the legal owner of the car and have their name on the V5, the MOT and tax must be up to date and have certificates as proof and your vehicle must not be under a finance agreement, or only have a few payments left.
Work at Varooma?Unlock your company profile