Yorkshire Bank Loans

APR: 3.9% Representative
Loan amount: £1,000 - £25,000
Repayment duration: 12 - 84 Months
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Yorkshire Bank Loans customer reviews

1.9 out of 5 from 26 reviews

STILL WAITING FOR LOAN!!

12:02 21-02-2012

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After been with this bank for 24 years with excellent credit history, i decided to get a small loan to purchase a car. this was a MONTH ago. I rang and rang and kept getting the same answer we have sent the paperwork 1st class, we will resend it. this happened 4 times, the loan was approved according to the advisor on the phone but I am still waiting for the paperwork just to sign, I have now lost the car I wanted AND THE DEPOSIT as it has been waaaaaay longer than i ever expected?! would deffo not reccomend this bank for loans etc, customer service is TERRIBLE

Gary

Easy Loan for a New Car

14:05 29-11-2016

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I wanted to get a loan to purchase a new car and the process couldn't have been easier. The lady was ever so helpful and talked me through everything in detail, she even gave me advice on savings as well, such as advising me to put some savings in an ISA. I would definitely recommend Yorkshire Bank, they are the only bank I have ever been with and have been great in every aspect of my loan and accounts.

Amy Bland

Good banking

09:53 30-01-2012

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I had to go to the Yorkshire bank to sort my departed mothers account, fantastic old fashioned banking like I have not seen at my bank, Barclays, I will be moving my account this week.

Alan

1st loan

17:37 23-06-2016

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took aloan out about 15 years ago the person was lovely and actually opened their branch on a sat just for me as i couldnt get (i had a mon to fri job so couldnt get)they went tho all the paper work and made sure i could afford it and to live as well top people

Gemma Raines

new customer

13:09 15-08-2011

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I am a new customer and went to open 3 savings accounts today................was not even greeted with a smile!

siobain

Good

10:57 28-03-2016

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Been with Yorkshire Bank over 10 years had a few problems with them not lettin me pay my loan in full as it was for 2 years other then that they offer a excellent really friendly an understandable

Katie Holden

Lost me as a customer

15:14 15-10-2010

Imagevia Choose Wisely

I have had credit with Yorkshire Bank for approximately 16 years. The once friendly, flexible, prompt customer service of Yorkshire Bank is now a thing of the past. Their methods are dated, their customer service non-existent and their staff are very unhelpful. I can only assume they are doing exceptionally well if they no longer need to care about losing customers.

Andrew

Tried to settle early

15:06 15-10-2010

Imagevia Choose Wisely

Been with Yorkshire Bank 10 years and up to about 18 months ago, had a mostly hassle free service. However, elements of poor customer service have started to surface and I'm really unhappy with the service I am now receiving.I had a £20K loan with Yorkshire bank and wanted to reduce this by £10K, having come into some money. The hassle I'm still currently having to go through (5 weeks later) to do this is astonishing and frankly, totally unacceptable. Firstly, I simply couldn't reduce my loan - I had to take out a new loan AND, add £1000 on to the balance - effectively, they charged me £1000 for reducing my loan. Utterly scandalous.

Tracey

Poor customer service

15:02 15-10-2010

Imagevia Choose Wisely

Requested a loan at least 5 times through Yorkshire bank call centre and once in branch. Was told they would ring which never happened. Very poor customer service as branch cannot be contacted direct by phone. Would not recommend as a bank.

Kayleigh

Rubbish

14:37 15-10-2010

Imagevia Choose Wisely

They are unhelpful, rude and do not listen to instructions on how to manage your loan do not use them.

Frances

Our review of Yorkshire Bank Loans

Our review by Alex
Written by: Alex
Simplicity
55.8
Features
91.9
Consumer sentiment
85.8

Total OPTIOSCORE
80.7/100

Yorkshire Bank, like other banks they request that their applicants have very good credit rating. Customers are also able to get a top-up on their personal loan if they’re looking to borrow at least an additional £1,000 – one thing to watch out for is that your existing Yorkshire Bank loan will be automatically cleared and closed, but you will need to make sure that repayments are kept up-to-date in the meantime.  

Yorkshire Bank make it really simple for customers to get in touch if they need to talk about their loan, as well as being able to contact them over the phone and in a branch, they also have online advisors that customers can chat to. This is a nice personal touch  from Yorkshire Bank as it means that customers can use the most convenient method for them and still feel in control of their loan.

Yorkshire Bank have a mid to high table OPTIOSCORE of 79.3 out of 100. Their features such as the availability of top ups and their ease of being contacted have boosted this and has made the bank seem more human and personal than others like it in the market. On Choose Wisely their score is an average 2.2 out of 5, some customers have praised them for the lack of fees, but we have seen quite a few reviews who have stated that they’re disorganised, unhelpful and inflexible which is a shame from such a big name.

Overall verdict: An old-fashioned bank that’s tried to embrace the modern world, Yorkshire Bank have tried to position themselves as providing a personal touch. From some of the reviews we’ve seen they’re not quite hitting the mark with it, but with such a big bank this is often the case. As they are slightly more expensive than other lender who have the same criteria, it might be worth shopping around if you can.

Highlights

  • You don’t need to be a Yorkshire Bank customer to apply
  • You can make additional payments to the loan at any time
  • Able to contact them over the phone, in branch and online chat
  • Allow top-ups
  • Instant online decision during opening hours

Minimum criteria

  • You must be aged at least 18
  • You must have a permanent UK address
  • You will need to have a good credit history
  • You will need to have a UK bank account
  • You must have a debit and/or credit card

Fees

  • Maximum APR 20.9%
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About Yorkshire Bank Loans

Yorkshire Bank offer unsecured personal loans from £1,000 to £25,000 over one to five years. They advertise a representative 3.9% APR online, however depending on personal circumstances and the amount you borrow the actual rate offered may differ once you’ve completed the application.

In order to apply for a loan with Yorkshire Bank you must be aged at least 18 years old. You must have a permanent UK address, a perfect credit history, a UK bank account and a debit and or credit card. You do not need to be an existing customer to apply for a loan with Yorkshire Bank. The application process is quite detailed and you’ll need various documents to refer to such as your address history for the past five years, your employer’s details, information about your income and outgoings and your bank details – with all this to hand the application should take under 20 minutes to complete.

Applications are can be completed in branch, online or over phone. For all applications submitted between 8am and 10pm Monday to Saturday and 8am to 9pm on Sunday Yorkshire Bank aim to provide an instant decision. If an application is submitted outside these hours they aim to get an answer over to you within two working days. If you have been accepted your loan will be credited to your account within five working days of them receiving and checking the required documentation.

Yorkshire Bank allow top-ups to your loan provided you are borrowing at least £1,000 in new funds. You can repay your loan in full and part at any time and they will reduce the total charge for credit. When calculating this they can charge up to an additional 58 days’ interest on top of the amount you have repay.

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