Santander Bank Loans

APR: 3.4% Representative
Loan amount: £1,000 - £20,000
Repayment duration: 12 - 60 Months
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Santander Bank Loans customer reviews

1.7 out of 5 from 159 reviews


15:29 08-07-2013

Imagevia Choose Wisely

Been with Abbey and then Santander for 22 years,Have had several Santander Loans over the years never defaulted never any problems with them.Applied yesterday for £5,000 and was refused!Apparently heir credit search said I was high risk...load of rubbish.


Had to chace them up

15:20 30-06-2017

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Through out the process had to chance them and in the end never got a letter from them which they said would be with me in 3 working days. So went with a different company

sam hipwell

No problems

15:45 24-06-2013

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I have had 2 loans from santander with no problems at all, would get another one from them without hesitation if i needed one.


High APR

13:35 29-06-2017

Imagevia Smart Money People

High APR for existing customers.

Chris Burt

Avoid at all costs

03:51 28-09-2012

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Terrible customer service, agressive, unhelpful staff, the most simple of tasks like making an overpayment over the phone a total nightmare. Avoid at all costs


Won over

21:07 22-06-2017

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Key customer needs ticked. If a company can make a process easy, they will win you over. Job done

samuel farmer


02:13 11-04-2012

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Santander are useless. i sent a cheque to them to settle a loan, with a cover note explaining the cheque and enclosed my contact number incase of any problems (iv had so many previous problems with Santander) they then 3 days later sent the cheque back with a note saying I need to clarify what loan i am trying to settle! i only have ONE loan! i have since been charged another direct debit which shouldnt have gone through becasue i sent the cheque back afew days before the DD was due. Sent a letter back to them with another 1st class stamp wasted, am yet to have the DD reversed and they are trying to charge me more money to settle my loan than the previous settlement figure. i would stay well clear from this bank they are useless and when you do phone up with a problem 9 times out of 10 its someone who doesnt speak great English and i end up getting frustrated explaining myself again and again until they understand what I am saying. i am in the process of making a complaint and writing to watchdog SANTANDER IS NOW THE MOST COMPLAINED ABOUT BRITISH BANK according to sky news and from my experience i dont see this changing any time soon.


Not bad at all!!!

19:48 11-06-2017

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Applied online while sat in car showroom and within 5 minutes I was accepted. Simple enough form done while I had a cuppa and money was mine before my tea went cold. Was so happy I had another biscuit!

Tina Higgins

Seems fine to me!

09:47 28-03-2012

Imagevia Choose Wisely

Have banked with Santander or Abbey as it used to be, for over 10 years. Applied online for a loan to consolidate some existing debts. After sending the application I received a pop up saying I would receive an email on a decision within 24 hours. One minute later I received an email saying my application had been successful and an offer would be in the next available post. Easy!


Caravan Finance

12:16 07-06-2017

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The on line process took several days to get approved then my signed agreement was not received delaying my purchase. Overall dissapointing compared to another loan company.

James Ainsworth

Our review of Santander Bank Loans

Our review by Alex
Written by: Alex
Consumer sentiment


Santander's interest rate is very similar to other high street banks, making it a cheap option for customers with good credit history. They also have similar criteria and want to make sure that customers can afford their monthly repayments by asking for a minimum gross annual income of £6,000 per year. Their online application is rather long, and once it is completed you will need to wait for them to send out the agreement in the post before signing and sending it back. So, if you’re looking for funds quickly, then you may need to reconsider.

Unlike other high street banks, you don’t need to be a Santander customer to apply for the loan, however if you have a 1|2|3 current account, 1|2|3 Credit Card or 1|2|3 Mini Account holder, then you could qualify for slightly lower rates and you’ll experience a different online application process. Early settlement is available if you have the funds, however you will need to pay the equivalent of 58 days’ interest to do so, so if you’re approaching the end of the loan then consider whether it’s worth it.

As with some of the bigger banks, their online reviews are less than glowing – they’ve achieved a 1.5 out of 10 score on TrustPilot. This is for all the finance products that Santander offer, not just the loans, however those that give negative reviews state that despite having a good income and credit history they are still being declined the loan. Their rating on Choose Wisely also reflects this dissatisfaction and some customers have found their communication with customers less than ideal.

Overall verdict: Existing Santander customers can benefit from even cheaper rates than advertised, so if you have good credit history and can afford the repayments then do speak to them about your options. One word of caution, if you need funds quickly then maybe look into alternatives as the postal element of their application can drag out the process.


  • Competitive representative APR
  • Customers can choose their own repayment date
  • No fees or charges for overpaying
  • Online management tool for an overview of your loan

Minimum criteria

  • You must be a UK resident
  • You will need to be aged 21 or over
  • You must have a bank or building society account with Direct Debit facility
  • You must have a regular gross annual income of £6,000 or more
  • No bankruptcy, CCJ or IVA within the last 6 years


  • Maximum APR 24.9%
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About Santander Bank Loans

Santander offer personal loans between £1,000 and £20,000 that can be repaid over one to five years. Their representative APR is 3.4%, although personal circumstances, the amount borrowed and the length of loan term can affect the rate that you are offered if accepted for the loan. For Santander 1|2|3 World customers there are better rates available, but you do not have to be one of these customers to apply.

You will need to have good credit history to apply with Santander and you can’t have had a CCJ, IVA or been declared bankrupt in the last six years. Santander also want to make sure that customers can afford the loan, so they ask that applicants have a regular gross income of at least £6,000 per year.

The application is completed online and to make sure this goes smoothly you will need to provide a number of details such as your previous three years’ address history, employer details and your monthly incomings and expenditure. Within a few minutes of completing the application you should receive your loan decision and then the agreement will be posted out to you to sign and return. Following Santander receiving your completed documents it takes one working day for the funds to appear in your account.

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