Post Office Loan

19 reviews

3.2% Representative

Will lend between: £1,000 - £25,000

Over: 12 - 84 Months

Representative example: If you borrow £10,000 over 60 months at a Representative rate of 3.2% APR and an annual interest rate of 3.2% (fixed), you would pay 60 monthly installments of £180.37 The total charge for credit will be £822.20 and the total amount payable will be £10,822.20.

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  • Quick 40 second form.
  • No impact on your credit file.
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Post Office Loan customer reviews.

19 reviews

2.2 out of 5 stars

mixed messages
12:18 26-04-2019
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The loan was originally quoted a much lower APR although cant be helped most of the time, it should be clearer to help others in future. The loan was paid in on time and generally had no issues up until the end. I repaid my loan early and was told to keep my direct debit open (I wish id cancelled). A further payment got taken from my account, and it took 4 phone calls to get it back. The first call was useless. The second call was to a woman who was rude and lied - she said "well I have until after the bank holiday to process the payment - on Tuesday at the latest" - which was unbelievable in itself... then to top it off, she didn't start the process until the day after. I have since rang up twice today (after the first call I was cut off) and was told the money would be in my account by next weds and the process started last weds. and the second call says the money should now be in my account and I should check with my bank! which I have and its not..... I'm still waiting on the refund of over a weeks wages. Also, The loans could be better managed if accessed online.


Confusing but works
17:19 04-07-2018
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Getting a loan was odd. Applied online and was sent a mail application which took a couple weeks. Once I sent this off I was accepted in a couple days and the money was transferred to my account. I make payments every month by direct debit but have never been able to find a way to log in and view the outstanding loan or make additional payments. This is confusing but as I said I got the loan and the money was transferred without issue so can't complain.

Tom Monks

Good competitive product
13:55 16-06-2018
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I applied for a large loan over a long period that got accepted straight away, received money 4 days after as they needed further checks. After which got a text saying I have been accepted and revived the funds. I must say that I do have a credit score of 999 out of 999 for many good deals you need a good score for the competitive loans like P.O. 3.1% offer.

Joe bogballe

Took 15 days to get the loan
22:16 13-12-2017
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Title says it all. Took an age to get the loan - 15 days following acceptance I received the money Very poor customer service. Behind the times. Look elsewhere if you need the cash quickly.


On line savings acct
09:46 21-03-2013
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I've just managed to finally get my savings out of the Post Office on line savings account. Absolute rubbish organisation, everything takes between 3/5 working days to transfer money, dealing with staff abroad, couldn't understand them . They maintained that I had requested on 4 occasions that I had requested money be transferred from my bank account to their account, rubbish. I would advice anyone to think again if thinking of investing in this disorganisation.


load of rubbish
19:49 27-02-2012
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dont even waist your time filling out online forms load of rubbish


Don't touch them - awful!
11:25 20-01-2012
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I wish I had read these reviews before I applied! I applied for a small loan & I too have a perfect credit history. After not hearing anything for a week I telephoned & was told that my loan had been declined. The lady on the phone couldnt tell me why.What a dreadful service. I indicated on the form that I wished to be contacted by email but had absolutely nothing. I suggest you try someone more reliable!


10:40 05-01-2012
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Had no response after 2 weeks so u phoned to check on the progress only to be told I'd been refused. Not Helpfull at all, there is no contact to let you know of the progress of the application. Don't waste your time with the post office.


very good review
01:04 06-10-2011
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very good


wish id read this before
08:01 21-09-2011
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Im still waiting. This is for surgery and at this rate I am going to have to cancell. Thought the post office was good. You live and learn.

Julieanne Longley

Our review of Post Office Loan

Post Office are a brand which hardly need an introduction in the UK, but not everyone will be aware of their personal finance products. The Post Office itself has been operating for over 370 years, but their banking division is a more recent addition, with an impressive 3 million customers in the UK. This review is about their personal loan product, which has a low rate, similar to the high street banks.

With such a low APR for some of their loans, you can expect this product to be aimed at people who have a good credit history. It’s worth looking elsewhere if you have any problems with your credit file, especially CCJs or bankruptcies. If accepted, you could borrow between £7500 and £25000 from the Post Office, for one to seven years. There are varying APR rates for different loan amounts, which you'll need to make sure you're aware of before applying. The money should be in your account within two working days, with no charges for overpaying on your repayments and no arrangement fees. You won’t be able to take a payment holiday with this loan, but you can change the payment date once each year. However, any personal loan is an important commitment and it’s crucial to know whether or not you can make the repayments before taking on a loan on this scale.

For such a well-known organisation, there are surprisingly few recent customer reviews of the Post Office’s personal loan. The general opinion from a few years back was that customers were annoyed at a lack of notification when they were declined. The Post Office personal loan is actually provided by the Bank of Ireland, which has a mix of very positive and very negative reviews online.


My Verdict: The Post Office has set itself up as a competitor to high street banks with this good value personal loan. However, it’s a ‘no frills’ product and it’s hard to tell what recent customers think of their experience. A personal loan of this size is a big commitment and it’s worth checking that you will be able to afford all the repayments before you apply.

Andrew Freelander
Written by
Andrew Freelander
Brand & Content Manager at Choose Wisely

Andrew joined Choose Wisely 5 years ago, originally working in a design capacity to make sure the website was simple to use. Most notably he worked with the Consumer Finance Association to design the comparison table of choice for High-Cost Short Term Finance products.


  • Instant decision
  • Can have payment breaks of up to 2 months per year, subject to certain conditions

Minimum criteria

  • You must be 21 years of age or older to apply
  • You cannot have any CCJ's registered against you
  • You must be earning a minimum of £12,000 per year
  • Post Office Money® Personal Loans are provided by Bank of Ireland (UK). Post Office Limited is a credit broker and not a lender
  • You must have been a UK resident for three years or longer


  • Maximum APR 16.9%
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About Post Office Loan

Post Office offer personal loans between £1,000 and £25,000. The interest rate on their unsecured loans is reasonable, compared to other high street lenders, which you can have over 7 years. Bear in mind that Post Office can only lend up to 75% of your total annual income. Their loans are "front-loaded" which either means the payments are bigger at the beginning of the loan period, or the interest is a larger percentage of each payment at the beginning, even though the payments are equal. If you wish to pay off a "front-loaded" loan early, it may end up costing you a lot more. They will make their decision within 4 working days.

Company information

Registration number: 2154540


Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ

FCA registration

Reference No: 409080

Trading names: Post Office Limited, Post Office Money

Place of business: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ

Data protection registration

Registration No: Z4866081

Data controller: POST OFFICE LTD

Address: Finsbury Dials, 20 Finsbury Street, London EC2Y 9AQ

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Warning: Late repayment can cause you serious money problems. For help, go to