Will lend between: £500 - £10,000
Over: 12 - 60 Months
TrustTwo customer reviews.
4.0 out of 5 stars
All very quick signed my documents online, chose them as they are the cheapest and their service was good too
As I am unemployed, I decided on a guarantor loan, using a friend who is a very well paid academic and has a superb credit history. When I applied on line I put down that I was indeed unemployed and what my total income was. I have just phoned them to complete the loan and was told that as I was unemployed I was not suitable for a loan. Now I have received another email stating that my guarantor did not meet the criteria, even though they had accepted him on receipt of my application. What a bunch of time wasters. DO NOT TOUCH THIS COMPANY!
I applied for a loan with this loan company and my guarantor was Turned down for a 5000 loan, which is a joke because my guarantor has been a guarantor before and paid off loan just fine. They didnt contact me, or my guarantor, we done all the running about and whats annoying most is they should state a loan has been provisionally approved, not state to both myself and my guarantor that application was approved........wrong! A company that is a waste of time
The Best company if you need money!
Ioan Tiberiu Ursachi
In my experience it was well explained and very friendly staff
Stay away, my letter....... Dear Sir/Madam, I 'am writing to complain about the utter lack of professionalism with your customer services team. My first contact with your team was when I telephoned to inform your colleague that I would be unable to pay my full monthly payment due to lack of work (adverse weather) and was informed that if I didn't make the payment before the end of said calendar month they would inform my Guarantor. I then said that I would pay the full amount prior to the end of the month as I didn't want my Guarantor to be contacted and again was told they would still need to inform my Guarantor as “The means of payment had became a concern to them”. As I was now disgusted at the level of service I was receiving and the fact I had now said on four separate occasions (during said call) NOT to contact my Guarantor - I requested a supervisor. Said supervisor apologised and reassured me that if the full monthly payment was made before the 31st January 2018 that my Guarantor would not be contacted. I was then absolutely disgusted to hear that on the 13th February 2018 (after I had paid the full outstanding monthly amount) your service team did in fact contact my Guarantor to inform them “They were concerned that no payment would be made on the 21st February 2018” - eight days prior to the payment due date. Now due to your company's refusal to carry out the simple procedure of portraying a true reflection of my account and the harassment of my Guarantor my family and I have lost a terrific life long friend. Regrettably I will now be leaving the appropriate feedback about the service I have received from your company on the many relative review forums and will also be complaining to the Information Commissioner and Financial Ombudsman. Regards.
I felt really relaxed and confident to discuss my concerns. They were attentive and non-judgemental.
treat with respect at all time and never rushed explained everything to me carefully all the way through the process
Staff they are Friendly and helpful.
Jose Antonio Ie
Easy to set up online and team always helpful on phone plus good interest rates
Our review of TrustTwo
TrustTwo offer guarantor loans between £500 and £10,000 to people who struggle to get credit, as long as they have a friend or family member who can support their application. TrustTwo allows tenants, homeowners and those living with parents to act as a guarantor. It's worth noting that a guarantor who is a homeowner will however, have a greater likelihood of acceptance.
TrustTwo have plenty of highly praised reviews on Feefo (a 99% overall satisfaction score). Their positive reviews include praise from consumers regarding the guidance and support provided gby TrustTwo’s customer service staff throughout the process. What does let them down is their seemingly long-winded application process, with some reviews commenting on the lengthy time from application to payout.
As with any guarantor product the usual guarantor loan health warning applies; they can be a suitable option for those looking to rebuild their credit histories but if you’re in any doubt about being able to make your repayments, I wouldn’t advise applying as your guarantor will have to pick up the pieces. If you're considering becoming a guarantor for a TrustTwo loan, it pays to think carefully. If you do decide that you want to help someone out, there may be cheaper ways to do it including lending the money to them yourself or taking out a loan in joint names.
Overall verdict: As guarantor products go, TrustTwo is a worthy contender. They’re slightly cheaper than others on the market and although their process can be long-winded, they do support and communicate with you throughout the process and the loan term. Just make sure you and your guarantor know exactly what you’re getting into before you sign anything.
- You don’t need to have good credit history
- Your guarantor can be a tenant or homeowner
- You can choose weekly or monthly repayments
- They don’t charge any upfront fees
- You guarantor can be living with their parents
- You will need to be aged over 18 years
- You must be a UK resident
- No bankruptcy, IVAs or debt management plans
- Your guarantor must be aged between 25 and 74
- Your guarantor can be someone close to you but not a spouse
- Maximum APR 49.9%
- Arrangement fee: £0
- Early repayment fee: £0
- Late payment fee: £0
TrustTwo offers guarantor loans from £500 to £10,000 over a period of one and a half to five years. Their representative APR is 49.5% if your guarantor is a homeowner, 49.9% if your guarantor is a tenant or living with their parents, and these scores depend on your personal circumstances, how much you’re looking to borrow and the loan term.
Their loans are targeted towards people that have been turned down elsewhere for credit, however they will not accept customers who have been declared bankrupt, are in an IVA or are under a debt management plan.
In order to apply, customers will need a guarantor and will accept family members, friends or work colleagues between 25 and 74 years of age. TrustTwo accept both tenants and homeowners as guarantors, however, if they're a homeowner it will improve their likelihood of being accepted. Your guarantor must also have a good credit history and be able to cover repayments if you're unable to.
TrustTwo offer a range of payment options such as weekly or monthly and customers are able to settle their loan early at any time.
Registration number: 05850869
Secure Trust House, Boston Drive, Bourne End, Buckinghamshire SL8 5YS
Reference No: 724445
Trading names: Everyday Loans
Place of business: Secure Trust House, Boston Drive, Bourne End, Buckinghamshire SL8 5YS
Data protection registration
Registration No: Z9591892
Data controller: Everyday Loans Limited
Address: Secure Trust House, Boston Drive, Bourne End, Buckinghamshire SL8 5YSApply Now