Marks & Spencer | Transfer Plus credit card
Intro purchase rate: 0% for 6 months
Purchase rate: 18.9%
Marks & Spencer | Transfer Plus credit card customer reviews.
3.2 out of 5 stars
Not the best service really. Took 3 weeks to get a card at all, I had to return paper terms and conditions which they misplaced for a week. No additional cardholder like I requested, got to wait 2 weeks to have the additional cardholder credit checked!? App and online banking are very basic, can't view cardholders or view/change direct debit. App doesn't show pending transactions, only complete ones. Card constantly asks for 3dsecure password when making payments. Reward points are extremely low. Only plus side is the actual deal - I got a high limit and 30 months purchase interest free.
The online banking is excellent and it is great to receive M&S points, which add up to M&S vouchers, whenever spending on the card.
Our experience dealing with the closure of an M&S credit card account has been appalling. We have never dealt with such an unprofessional, inefficient and uncaring Bank. Finding a contact Tel number is difficult and the addresses are in various parts of the country. When you do get hold of someone it's a Call Centre and they appear to be unsure how to sort out your query. It took us a great deal of time and exhausted phone calls to sort out something that should have been so easy. We have never had a written apology. It caused a great deal of stress. A warning to those thinking of opening an account with them...DON'T . Please note that this has No Reflection on M&S Retail shops.
Recently applied for a credit card with M&S. Their correspondence was up quick and clear. I was constantly kept up to date with the progress of my application and prompted to set up my online account which is easy to use and has a nice clean look
I was in a strange position of being unemployed yet having a decent income through alimony. Most places I applied for online, rejected my application because "computer says no!". They were the only ones who bothered contacting me to confirm my source of income and approved the application. And the product is brilliant :)
Well applied for the M & S Credit Card to take advantage of the free vouchers and as I dont get any incentives with my current credit card and I do shop at M & S weekly I thought this would be ideal...... how wrong! I applied on line and within a few days advised I had been "approved" sent back the t's & c's and completed the direct debit form. nothing received apart from another form asking me to sign and return which I did...... After calling customer services today almost 2 months since I was "approved" to request where my card was, I have been advised they received all my signed paperwork on 28th October.... its now 6th December and no card and they "do not know when" I will receive my card, so Im thinking ok I will cancel this as its pretty useless. They have my bank details my info and I dont have a card so trying to cancel is soooo hard. Ive now been on hold some 15 minutes waiting to speak to the "applications" department as the guy in customer services can only help me if I want a new card!!!! YES I DID WANT A NEW CARD BUT NOT NOW as I have no idea when it will turn up. Ive asked to have confirmation that my application is cancelled buy yes you guessed it the guy in applicants cant do that and they wont send out a letter or email. Im now away for approx 4 weeks and dont want a card now anyway. Finally spoken to customer services who have confirmed documents received 28th October and realistically if i want a card my application has now expired so would need to apply again and lose out on the offer of ££££. Very helpful person at customer services saying she would try and see if i can still get the card but having worked in finance i know the card would only be issued within 28 days of the credit check.... heyho M & S - hopefully my card is cancelled and I will receive a letter confirming as such..... very sorry for the rant M & S you are usually so good!!
I have so far enjoyed banking with M&S
Got a credit card with M&S, the offer was great 25 months free interest, also to add the customer service is excellent each time I rang.
I have had this card for a few years now and picked it because it had a zero interest rate on purchases of 15 months which was really useful for purchases like a tv.
Frequent 0% balance transfer options, competitive APR.
Our review of Marks & Spencer | Transfer Plus credit card
Marks and Spencer are a well-established British institution and their M&S Bank launched back in 2012. This service was based on M&S Money, which itself had a 30 year history. There are branches in the main Marks and Spencer stores, open whenever the stores are open. This keeps personal customer service in easy reach of all consumers. M&S Bank offers many different financial products, from loans to current accounts. This review is about their Transfer Plus credit card.
The Transfer Plus credit card has an introductory rate of 0% for 32 months on balance transfers. They also have a low fee of 0.99% on money that is transferred across. In a crowded market, M&S Bank offers some great extra benefits to make their card an interesting option. You’ll have expected the standard perk of earning points when you shop in any store, not just M&S. However, there is another credit card available from M&S Bank, the Shopping Plus, which is a better deal if you’re using the card for a large purchase. With the Transfer Plus card, you can also save on M&S travel money and earn a bonus points voucher for shopping at the store.
People are generally very positive about the Transfer Plus credit card, which has a score of 4/5 at the time of writing. However, some customers have had problems with the account rewards system. If you’re taking out this card for the 0% introductory offer, you will want to always make at least the minimum payment each month, if not you’ll negatively impact your credit file and the introductory period will come to an end. You should consider paying off the full balance before the end of the introductory period, to avoid being charged interest.
My Verdict: Marks and Spencer are a reliable brand and this product is particularly popular with consumers. The Shopping Plus credit card is a good deal if you regularly shop at M&S, as you will earn more points and be able to get cheaper travel money.
- 0% on balance transfers for 32 months
- 0% interest on purchases for 6 months
- Earn M&S points as you shop
- 55 days' interest-free credit if you pay the balance in full and on time each month
- One additional cardholder over 18
- You must be over 18
- You must be a UK resident with 3 years' address history
- You must have a valid bank or building society account
- Not available if you've had an M&S Bank credit card in past 12 months
- Maximum APR %
- Arrangement fee: £0
- Early repayment fee: £0
- Late payment fee: £0
About Marks & Spencer | Transfer Plus credit card
The Marks & Spencer Transfer Plus credit card offers 0% interest on balance transfers for 32 months from opening the account, and 0% interest on shopping for the first 6 months. If you already have an M&S loyalty card, it also offers points for this while you spend.
Registration number: 01772585
Kings Meadow, Chester Business Park, Chester, Cheshire, CH99 9FB
Reference No: 151427
Trading names: Marks & Spencer Financial Services PLC, M & S Bank
Place of business: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FB
Data protection registration
Registration No: Z7484152
Data controller: Marks & Spencer Financial Services PLC
Address: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FBApply Now