M&S | Current Account

Monthly fee: Free
AER: 5%
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M&S | Current Account customer reviews

2.6 out of 5 from 101 reviews

current account

00:17 09-01-2018

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great current account with excellent customer service

David Cavender

Voted with my feet!

15:03 10-12-2017

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Having received incompetent unreasonable and uncaring service from M&S Bank with great relief now switched to First Direct and so far it's proving an infinitely better experience - strange, as they are both offshoots of HSBC

David Boyd

Nice on Paper...

23:53 08-12-2017

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I switched to M&S bank on a recommendation from moneysavirngexpert.com. I was drawn in by the £125 gift card and the 5% monthly saver. However, here is where the good points end. The online banking is some of the most basic I have seen and not very user friendly. The same goes for the app - the only function it serves is to view your balance. The real final straw is the fact that you can only withdraw cash from M&S or HSBC ATMS. This is simply ridiculous, especially since there is one M&S ATM where I live, which is within the store and closes at 6pm, and one HSBC in the City Centre. If you are out and about without cash, then it is tough luck.

Natalie McAdam

Marks and Spencer's not just a place to enjoy retail therapy

01:34 03-12-2017

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You get free M & S vouchers for signing u and staff also get this sign up offer too

Samantha Sexton

Excelled customer focussed

23:22 18-11-2017

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Cannot fault m and s bank. Always able to deal with friendly and helpful staff. I realise they are connected to hsbc but they offer so much more of a 'local experience than hsbc.

Victoria Stevens

Trouble free

10:11 15-11-2017

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I've been a customer for a little under a year and it's been completely hassle free

Jean Cassell

Good deal and easy to manage

20:32 10-11-2017

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Switched to M&S bank which was easy and hassle free. Good bonus for joining and no problems since. Customer service excellent and easy internet banking. Would definitely recommend.

Joyce Cartwright

Great service and value

18:51 08-11-2017

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I sometimes lose track of my balance and so it's great that M&S send me a text to warn me and give me until nearly midnight to correct the deficit. At last, a bank that Wants to save e money!


A* all round

13:39 08-11-2017

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Great telephone service with extremely friendly call handlers which makes a huge difference. Also the app is very useful and they are currently updating some of the features which will be good in the future.

Natasha Burnley

Great service, easy to use

21:11 06-11-2017

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I switched to M&S bank and it was so easy to do, they have fair products and have not caused any issues

Rebecca Inman

Our review of M&S | Current Account

Written by: Alex
Our review by Alex

M&S have made sure that their customers can reap benefits with their Current Accounts. However, these rewards are usually tied back to shopping at M&S - so if you’re an M&S regular it’s worth considering, if not it then they may not be that attractive. When spending in an M&S store or online using the debit card linked to your M&S Current Account you will accrue points, these are then converted into vouchers that can be used on any of M&S’s food, homeware or clothing products. If there is a bigger purchase you have in mind these points can be saved up over a 15 month period.

One thing to watch out for if you’re going to apply for the M&S Current Account is that you will have to undergo a credit check to see if you are eligible for the account. So if you have blemishes on your credit file, or have had CCJs, IVAs or bankruptcy in the last six years then it might be worth looking at other current accounts as it is unlikely that you will be accepted for the M&S Current Account.

Looking online for M&S Current Account reviews doesn’t provide much information. However, we can take a look at M&S as a company to gauge the type of experience that customers are having. It’s quite difficult to apply their ‘bad’ rating on TrustPilot to their banking products as this also covers their clothing and food as well. If we search through and find the reviews about M&S Bank customers seem to be pleased with the ease of applying and good rates, however there has been problems with the responsiveness of the customer service team.

Overall verdict: If you have good credit and regularly shop at M&S their Current Account is right up your street. You can earn rewards every time you spend in store or online which you can then exchange for treats and even more shopping – which is great when you consider that there’s no monthly fee!


  • £185 M&S gift card for switching (must stay for 24 months)
  • No monthly fee
  • Automatic £500 overdraft when opening the account
  • Earn 1 point for every £1 spent in M&S
  • Manage the account with the mobile app

Minimum criteria

  • You must be aged over 18
  • You need to be a UK resident
  • You must agree to a credit search for the application

About M&S | Current Account

The M&S Current Account comes without a monthly fee. By switching to the M&S Current Account and staying with M&S for a year customers can earn a £185 gift card – this is broken up into two parts and the first £125 is received during the initial switch. Customers are given an automatic £500 overdraft when the account opens and the first £100 is interest-free, after this it’s charged at 15.9% EAR variable.

M&S Current Account holders can also earn 1 point for every £1 they spend using their M&S debit card both in store and online. These points are then converted into M&S rewards vouchers four times a year and posted to your home to be used for food, homewares or their clothing. These vouchers can also be saved up for up to 15 months to help towards bigger purchases.

Customers can keep control over their M&S Current Account using the M&S Balance mobile app. This lets you view your balance, your last six transactions and even make mobile phone top ups if needed. Online banking, in-branch or 24 hours a day via the UK call centre are all available to account holders.