M&S | Current Account

118 reviews

Monthly fee: Free

AER: 5%

Representative example: Representative example (assumed overdraft £1,200): 0% EAR variable on the first £100, 15.9% EAR variable thereafter.

M&S | Current Account customer reviews.

118 reviews

2.6 out of 5 stars

18:27 11-04-2018
ImageSmart Money People

Tried to pay my bill online as I usually do! The payment wouldn't process! When I checked my bank account they had taken the payment twice £650! Twice! 1 week on I'm still waiting for a refund currently I'm over drawn!!

Dawn Pugh

Not Impressed
09:19 23-03-2018
ImageSmart Money People

Tried their switching service and was looking forward to the introductory offer plus a regular savings account - I have spent so much time on the phone (40 mins then 43 mins then 30 mins) with no success at all - sorry - I did receive 3 of their sign in devices!!! I have now given up and will need to set up my DD's yet again with First Direct who actually know what they doing. M&S Advertising and Promises are impressive - Delivery of their promises is not.

doug scott

convenient banking and excellent customer service
13:31 15-03-2018
ImageSmart Money People

I recently switched to M&S using their Switch and Save and I couldn't believe how easy it was. No fuss, good communication throughout, and once you get used to using the little M&S Pass you need for internet banking, it's all very straightforward. I cant fault their customer service - I can message them with any queries via my internet banking screen, which I couldn't with my previous bank, and paying in cheques is so convenient because their bank is open when their store is, so I don't have to take out of working hours to do my banking. I also like the incentive of a 5% interest savings account, and will definitely be setting that up too.

Maria Georgiou

Easy, no fuss bank account
14:47 11-02-2018
ImageSmart Money People

Great for everyday banking which is rewarded each month with £5 added to gift card. Easy to switch.

jill dean

Good easy transfer
13:24 11-02-2018
ImageSmart Money People

Good easy transfer, also good cash back deal

Daphne Monk

Great switching incentive
09:26 08-02-2018
ImageSmart Money People

I mainly switched my current account to m&s due to their switching incentive which was excellent. £100 gift card which is topped up every month with £10 if I deposit £1000 and have 2 direct debits coming out. I've loved having the extra money to spend in their simply food shops!


Could do with more branches
09:15 08-02-2018
ImageSmart Money People

i really like my bank account. i feel like it is very transparent with any charges and extremely fair - i have found some other banks can be all about recouping money. my only 2 gripes with the bank as a whole is there are only 2 branches within a 30 mile radius from me and the app does not let you do as much as other banking apps let you.


The online banking log in is annoying
12:50 04-02-2018
ImageSmart Money People

It's all good except for needing to generate a security code from a little calculator type machine every single time I want to log on to internet banking. They should tell you this before you get an account or have an option to turn it off for a particular device.

Caroline Cordery

waste of my time
13:06 03-02-2018
ImageSmart Money People

applied in 2016, heard nothing back, reapplied in 2017, they lost the application, sent loads of verified ID, kept getting emails asking for more info, kept sending more info, then told application expired, I wouldn't trust them with my money

Rodger Gibbs

Taking far to long to set up account
20:03 30-01-2018
ImageSmart Money People

It's almost two weeks since I made an online application I received an email after 2 days asking to phone them as they had a question needing answered which I did immediately.I waited over a week and phoned them back as I hadn't heard anything they told me they were still processing my application and should hear something in 48 hours 5 days later no word think I'll give them a miss and go somewhere else.


Our review of M&S | Current Account

M&S have made sure that their customers can reap benefits with their Current Accounts. However, these rewards are usually tied back to shopping at M&S - so if you’re an M&S regular it’s worth considering, if not it then they may not be that attractive. When spending in an M&S store or online using the debit card linked to your M&S Current Account you will accrue points, these are then converted into vouchers that can be used on any of M&S’s food, homeware or clothing products. If there is a bigger purchase you have in mind these points can be saved up over a 15 month period.

One thing to watch out for if you’re going to apply for the M&S Current Account is that you will have to undergo a credit check to see if you are eligible for the account. So if you have blemishes on your credit file, or have had CCJs, IVAs or bankruptcy in the last six years then it might be worth looking at other current accounts as it is unlikely that you will be accepted for the M&S Current Account.

Looking online for M&S Current Account reviews doesn’t provide much information. However, we can take a look at M&S as a company to gauge the type of experience that customers are having. It’s quite difficult to apply their ‘bad’ rating on TrustPilot to their banking products as this also covers their clothing and food as well. If we search through and find the reviews about M&S Bank customers seem to be pleased with the ease of applying and good rates, however there has been problems with the responsiveness of the customer service team.

Overall verdict: If you have good credit and regularly shop at M&S their Current Account is right up your street. You can earn rewards every time you spend in store or online which you can then exchange for treats and even more shopping – which is great when you consider that there’s no monthly fee!

Written by: Alex


  • £185 M&S gift card for switching (must stay for 24 months)
  • No monthly fee
  • Automatic £500 overdraft when opening the account
  • Earn 1 point for every £1 spent in M&S
  • Manage the account with the mobile app

Minimum criteria

  • You must be aged over 18
  • You need to be a UK resident
  • You must agree to a credit search for the application


  • Maximum APR %
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About M&S | Current Account

The M&S Current Account comes without a monthly fee. By switching to the M&S Current Account and staying with M&S for a year customers can earn a £185 gift card – this is broken up into two parts and the first £125 is received during the initial switch. Customers are given an automatic £500 overdraft when the account opens and the first £100 is interest-free, after this it’s charged at 15.9% EAR variable.

M&S Current Account holders can also earn 1 point for every £1 they spend using their M&S debit card both in store and online. These points are then converted into M&S rewards vouchers four times a year and posted to your home to be used for food, homewares or their clothing. These vouchers can also be saved up for up to 15 months to help towards bigger purchases.

Customers can keep control over their M&S Current Account using the M&S Balance mobile app. This lets you view your balance, your last six transactions and even make mobile phone top ups if needed. Online banking, in-branch or 24 hours a day via the UK call centre are all available to account holders.

Company information

Registration number: 01772585



Kings Meadow, Chester Business Park, Chester, Cheshire, CH99 9FB

FCA registration

Reference No: 151427

Trading names: Marks & Spencer Financial Services PLC, M & S Bank

Place of business: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FB

Data protection registration

Registration No: Z7484152

Data controller: Marks & Spencer Financial Services PLC

Address: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FB

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