M&S | Current Account

128 reviews

Monthly fee: Free

AER: 5%

Representative example: Representative example (assumed overdraft £1,200): 0% EAR variable on the first £100, 15.9% EAR variable thereafter.

M&S | Current Account customer reviews.

128 reviews

2.5 out of 5 stars

"New-fashioned banking"? Old-fashioned incompetence!
09:40 30-08-2018
ImageSmart Money People

I wish had read these reviews before switching - in fact I (almost) wish I'd stayed with TSB! I should have heeded the warning signs, when it took three long phone calls, three application forms and over six weeks to actually open the account. The little code generator is a joke - First Direct (also part of HSBC) ditched these years ago for phone-generated codes and even then they're only needed for some transactions. How can I make any transactions away from home without taking this stupid little object around with me? Ah, the mobile app! - no, can't do anything except see my balance and recent transactions. Today, a paper statement turned up - I haven't seen one of these for at least 5 years! So, I go online to get my statements changed to online only. "Not available yet" Not that keen to save the planet, are we, M & S? I will be switching again as soon as I can.


Still waiting
09:38 08-08-2018
ImageSmart Money People

Never had to wait so long to switch bank account. Probs about 7 weeks now


Did I make a mistake?
13:12 27-06-2018
ImageSmart Money People

At the end of the online application I was told I was successful. I hear nothing from them so called after 2 weeks only to be told that the form I returned was not complete. Sent in another. Heard nothing. After another 2 weeks was told that I was in the process of having the account set up. Finally got account number, debit card and pin 6 weeks after original application. I can see my account online but cannot get access. Received a letter today telling me that I should get access this afternoon. No such luck. Called again was told that they are having software problems. That I would definitely get access on Friday. Also told that there would me a new signing on process in which I must use the 'dongle' each time I want access. Finally got the account set up only to find the dongle is difficult to use. Still waiting for thje swich


Customer service appalling
08:13 22-06-2018
ImageSmart Money People

I had a dispute regarding £400 not dispensed from cash point. M&S customer service initially were helpful and credited my account pending investigation. 7 months later a message was left on my voicemail to call them. I called and spoke to customer service rep who informed me they decided against me and debited the £400 money that day. They refused to put me through to disputes team as they do not speak to their customers apparently. left holding and holding while customer service rep spoke to them. Never received anything in writing about the investigation. When I wrote to complain got bog standard letter saying hope complaint resolved. I am still £400 out of pocket after trusting my money with M&S bank. When I tried to call and speak to them none of customer service team wanted to investigate or help. Lastly, I do not make a point of complaining publicly but I have never encountered such systematically poor customer service.


Not helpful at all to open a basic account
14:34 15-06-2018
ImageSmart Money People

Trying to open an account without requesting credit cards for my wife has been a mission impossible. Asking same question in three different occasions. Very unprofessional. She decided to cancel her application in Mark&Spencer after waiting almost 1 month. Finally opened one at HSBC. M&S doesn’t understand bank business. It’s no a professional bank. Don’t waste time with them

SaintJames Templar

Couldn't even get the application right!
15:27 12-06-2018
ImageSmart Money People

It took over two months to process my application. They asked additional information twice and then rejected me! I have a mortgage! No other debts or loans and a full time job. I'm pretty sure if I can get a mortgage, I can qualify for an M&S account. And believe me, applying for a mortgage was faster, easier and less annoying.

David Paul Nixon

18:27 11-04-2018
ImageSmart Money People

Tried to pay my bill online as I usually do! The payment wouldn't process! When I checked my bank account they had taken the payment twice £650! Twice! 1 week on I'm still waiting for a refund currently I'm over drawn!!

Dawn Pugh

Not Impressed
09:19 23-03-2018
ImageSmart Money People

Tried their switching service and was looking forward to the introductory offer plus a regular savings account - I have spent so much time on the phone (40 mins then 43 mins then 30 mins) with no success at all - sorry - I did receive 3 of their sign in devices!!! I have now given up and will need to set up my DD's yet again with First Direct who actually know what they doing. M&S Advertising and Promises are impressive - Delivery of their promises is not.

doug scott

convenient banking and excellent customer service
13:31 15-03-2018
ImageSmart Money People

I recently switched to M&S using their Switch and Save and I couldn't believe how easy it was. No fuss, good communication throughout, and once you get used to using the little M&S Pass you need for internet banking, it's all very straightforward. I cant fault their customer service - I can message them with any queries via my internet banking screen, which I couldn't with my previous bank, and paying in cheques is so convenient because their bank is open when their store is, so I don't have to take out of working hours to do my banking. I also like the incentive of a 5% interest savings account, and will definitely be setting that up too.

Maria Georgiou

Easy, no fuss bank account
14:47 11-02-2018
ImageSmart Money People

Great for everyday banking which is rewarded each month with £5 added to gift card. Easy to switch.

jill dean

Our review of M&S | Current Account

M&S have made sure that their customers can reap benefits with their Current Accounts. However, these rewards are usually tied back to shopping at M&S - so if you’re an M&S regular it’s worth considering, if not it then they may not be that attractive. When spending in an M&S store or online using the debit card linked to your M&S Current Account you will accrue points, these are then converted into vouchers that can be used on any of M&S’s food, homeware or clothing products. If there is a bigger purchase you have in mind these points can be saved up over a 15 month period.

One thing to watch out for if you’re going to apply for the M&S Current Account is that you will have to undergo a credit check to see if you are eligible for the account. So if you have blemishes on your credit file, or have had CCJs, IVAs or bankruptcy in the last six years then it might be worth looking at other current accounts as it is unlikely that you will be accepted for the M&S Current Account.

Looking online for M&S Current Account reviews doesn’t provide much information. However, we can take a look at M&S as a company to gauge the type of experience that customers are having. It’s quite difficult to apply their ‘bad’ rating on TrustPilot to their banking products as this also covers their clothing and food as well. If we search through and find the reviews about M&S Bank customers seem to be pleased with the ease of applying and good rates, however there has been problems with the responsiveness of the customer service team.

Overall verdict: If you have good credit and regularly shop at M&S their Current Account is right up your street. You can earn rewards every time you spend in store or online which you can then exchange for treats and even more shopping – which is great when you consider that there’s no monthly fee!

Written by: Alex


  • £185 M&S gift card for switching (must stay for 24 months)
  • No monthly fee
  • Automatic £500 overdraft when opening the account
  • Earn 1 point for every £1 spent in M&S
  • Manage the account with the mobile app

Minimum criteria

  • You must be aged over 18
  • You need to be a UK resident
  • You must agree to a credit search for the application


  • Maximum APR %
  • Arrangement fee: £0
  • Early repayment fee: £0
  • Late payment fee: £0

About M&S | Current Account

The M&S Current Account comes without a monthly fee. By switching to the M&S Current Account and staying with M&S for a year customers can earn a £185 gift card – this is broken up into two parts and the first £125 is received during the initial switch. Once the gift card has been received, it'll be topped up with an extra £5 per month if you've got two active Direct Debits and a minimum of £1,000 in the account. Customers are given an automatic £500 overdraft when the account opens and the first £100 is interest-free, after this it’s charged at 15.9% EAR variable.

M&S Current Account holders can also earn 1 point for every £1 they spend using their M&S debit card both in store and online. These points are then converted into M&S rewards vouchers four times a year and posted to your home to be used for food, homewares or their clothing. These vouchers can also be saved up for up to 15 months to help towards bigger purchases.

Customers can keep control over their M&S Current Account using the M&S Balance mobile app. This lets you view your balance, your last six transactions and even make mobile phone top ups if needed. Online banking, in-branch or 24 hours a day via the UK call centre are all available to account holders.

Company information

Registration number: 01772585



Kings Meadow, Chester Business Park, Chester, Cheshire, CH99 9FB

FCA registration

Reference No: 151427

Trading names: Marks & Spencer Financial Services PLC, M & S Bank

Place of business: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FB

Data protection registration

Registration No: Z7484152

Data controller: Marks & Spencer Financial Services PLC

Address: Kings Meadow, Chester Business Park, Chester, Cheshire CH99 9FB

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