Halifax | Ultimate Reward Account

Monthly fee: £15
AER: 1.5%
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Halifax | Ultimate Reward Account customer reviews

2.4 out of 5 from 152 reviews

Fantastic Account

20:46 13-07-2017

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Brilliant account. Call centre easy to get through with helpful staff. Claimed 3 times for phone insurance (myself and my wife) and all times was dealt with well. AA comes in handy as does the travel cover. Also have an accojnt with HSBC who are truly awful so well done Halifax.

Adam Neeves

£5 every month

15:57 15-11-2017

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Receive £5 every month when you fulfill a few terms. Little hassle. Good phone app.

Keel Timmins

Not the phone insurance you might expect

21:26 16-06-2017

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I have only made use of the phone insurance. Surprised at how lacklustre it is compared to my experience when I was with Natwest. With Natwest, I paid the excess, and within 24 hours, a courier took my phone, and exchanged it for another, Job done. I have damaged my iPhone, using it in a heavy downpour. Having contacted Hallfax, I was expected to print out a pdf, package it myself, and do all the snail mail stuff myself. Hilariously, their main means of communication of the progress is by mobile, so I had to give my wife's mobile number. Three days after posting the phone, they called my wife to confirm receipt, and would spend three days inspecting the phone (I already told you I broke it!). I have now been over a week without a phone. It was way simpler with Natwest.

Steven Chippendale

The "included" Home Emergency service will leave your account empty !

17:29 10-11-2017

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Boiler broke - the emergency service took 4 days to arrive! The guys looked at it and said can fix it on Following Monday. Got a call afterwards asking me to pay nearly £500 as a "policy top up" !!! £276 will get me repair and a whole year cover with British Gas so ... no thank you. The contractor was also rude and calls were received from various mobile phone numbers - not sure it was a legit company providing the service.

kz

Best all rounder account

10:28 03-02-2017

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Having had this account for around 3 years I think this is one of the wise decisions I have made in opening a bank account. Mobile Phone Insurance- I have claimed 4 times since having this account the claims handling was smooth, fast and efficient servicing. AA Break down cover- This is a life saver as I have used this quiet a few times for myself and my friends. Home Insurance - Claimed this once and yeah 5 start service. Apart from this there are a few additional benefits that comes with this account like over draft up to £300 and World wide travel insurance all this for just £12 and if I would have taken them seperately I am sure it would have cost me more than this.

hari

good account

15:37 08-11-2017

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Not a fan of the fee but it is a good account overall and the extras can be useful

Anthony Burgess

A total shamble

09:07 03-11-2017

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For the first time after being a Halifax customer for over 40 years I used ultimate rewards insurance due to a faulty boiler. I was promptly directed to a local plumbing firm called: Absolute heating, they guaranteed to be at my address the next day, when the next day came it all started to go Pear shape: Tic-Toc, Tic-Toc etc... and you know the rest, I decided to call Halifax and was put on hold for a good 30 minutes , Y battery was running low so I opted for a call back that never came , this was already 11:00 am, I then decided to call the firm who was supposedly to come to my rescue, only to be told they had no idea who I was, even with the job reference number. So I called again Halifax to inform them of the situation, after 35 minutes on hold and a low battery again, at that point I was informed by absolute heating that an engineer was on his way, the call back never came, so I waited for the engineer who had called me to say he was on his way and would be at my address within 15 minutes: Tic Toc, Tic-Toc etc..., then a call arrived informed me the engineer was outside my house, I saw no one and asked what transport or what did the person looked like as there was no one to be seen. Are you at your address? Have you ever lived at your address? Yes! And why are you not there! Where are you exactly, the man was st a totally different place he had been given the wrong post code. The engineer eventually came and gave me details of the work that needed to be done. At about 5 pm the call back arrived from Halifax home emergency 6 hours late, an advisor insisted on 2-3 occasions that I should speak Italian to make things easier because of my name , I was already very frustrated due to all that it happened through the day l decided to raise a complaint, an hour late I received a further call from home emergency informing me that the job could be done at an extra cost, when the quote was told I was told that I was penalised for the engineer being st the wrong address! Have you ever seen a volcano erupt? How dare they charge me for sending the man to a wrong address, after 40 years banking with them the moment you say your account number they should have all information at hand including the correct post code, my code ends with FX, I think they told To the guy X spelled EX so they sent him to FE, to add salt to the wound I was told to pay the excess or the job would not progress, this was s living nightmare, they will hear from me again, moral of the story make sure they are literate with phonetic spelling, hope the boiler does not break down again!

Giuseppe Grilli

Covers a lot in one package

18:49 04-09-2017

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For £15 a month I get a range of insurance products all in one package. I've used the phone insurance three times (whoops) and the service has always been efficient. Plus the additional benefit of a free overdraft helps me from making another whoops.

Sarah Elliott

Helpful & professional

20:58 02-09-2017

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The halifax have always been helpful and professional with me, especially during a time when i had financial difficulties

Samantha squires

Value for money

22:09 05-06-2017

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I find it value for money, if I don't use my overdraft then I only pay £10pm if I do use it I pay £15. I've used the services a number of times and never had an issue. Love the banking app, very easy to use and understand, I'm able to transfer money in an instant and pay bills on the go.

karen Clohessy

Our review of Halifax | Ultimate Reward Account

Written by: Alex
Our review by Alex

The Ultimate Reward Current Account from Halifax does come with a variety of benefits.  Breakdown cover is provided by the AA, and you are covered as both a driver or passenger in any eligible vehicle if you breakdown both at home or on the road. The worldwide family insurance also provides cover for winter sports and golf trips, pre-booked UK accommodation for two nights or more and personal money up to £750. The monthly fee for the account is quite steep at £15 per month, but it does decrease if you stay within credit, pay at least £750 into your account monthly and have at least two Direct Debits set up from the account.

Accessing the Halifax Ultimate Reward Current Account is simple and can be done by either logging in online or using the dedicated mobile app. If you have an iPhone you can link the app with your phone security and access it simply with your thumb or finger print, rather than having to log in with passwords and memorable information. You can also use both of these methods to set up payments, transfer money to friends or other accounts, check your balance and transactions and even request a higher overdraft.

Halifax have received a disappointing rating of ‘bad’ on TrustPilot. This isn’t just for their Ultimate Reward Current Account as there are no specific reviews online, but instead is for the bank’s total product and service offering. Although there are often two sides to every story, negative reviews mention poor organisation, disheartening overdraft charges and cards being blocked seemingly for no reason.

Overall verdict: Despite poor online reviews Halifax are one of the most well-known banks and their Ultimate Reward Current Account although pricey, does offer some benefits that customers may find appealing. It’s worth considering using this as your main account if you do decide to go with Halifax, as then you can make sure you meet the criteria for a lower monthly fee.

Highlights

  • £100 when you switch to Halifax
  • Family travel insurance
  • Mobile phone insurance
  • AA Breakdown cover
  • Home emergency cover
  • Earn cashback
  • Manage the account with online, mobile and telephone banking

Minimum criteria

  • You must be aged 18 or over
  • You need to be a UK resident

About Halifax | Ultimate Reward Account

The Halifax Ultimate Reward Account has a monthly fee of £15, however, if you have paid in at least £750 and paid out two Direct Debits from the account and haven’t dipped into your overdraft in the previous calendar month, then this will decrease to £10. By paying this monthly fee, customers can benefit from worldwide family travel insurance, mobile phone insurance, AA breakdown cover and home emergency cover. Customers will also receive £100 when switching to the Halifax Ultimate Reward Account which will be deposited into the account before the end of the seven days that it takes to switch.

Customers may be granted an overdraft when opening their Halifax Ultimate Reward Account, although this exact balance will depend on your personal circumstances and financial history, so it isn’t standard practice for all customers. You can apply for more once you have used the account and proven that you can stay within your means or are earning enough to pay it back. There is an overdraft buffer, and the first £50 doesn’t incur a fee, but if you go further into your planned overdraft then you can pay between £1 and £3 each day depending on your overdraft balance – for unplanned overdrafts there is a daily charge of £5.

Customers can access their account to set up standing orders, view their balance, make payments or apply for overdrafts using the Halifax mobile app or by logging in via the website.